(refers only to products purchased on the site, rather than the sites to which the site refers)
According to the Ministry of Health
regulations and the nature of our products, a product cannot be returned if the package is opened. The cancellation right applies up to 14 days from receipt of the product or from the date of receipt of the document containing the particulars referred to in subsection 14c (b) of the 1981 Consumer Protection Law, whichever comes last. The buyer must check the shipment contents upon receipt and compare them to both the order and the invoice received upon delivery. In the event of cancellation due to a defect, any discrepancy between the product supplied and the product ordered, or any other breach of contract, will not be charged a cancellation fee.
Returning products contact the Customer Service
LAALIAA AOSARIIA may claim damages from the purchaser. In case of a return, please contact the Customer Service Center at 0508670071 or email info@five-deg.com. After discussing the customer’s request to cancel his order with the Customer Service representative, the customer must return the product to LAALIAA AOSARIIA or ask LAALIAA AOSARIIA to send a courier to collect the products at the customer’s expense. Once the products returned, the customer will be credited with the amount paid for the product less 5% or NIS 100, whichever is lower. The shipping fees, if any, will also be deducted.
